Shipping and refunds

1. Shipping Policy1.1 Processing TimeOrders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.1.2 Shipping MethodsWe offer various shipping options. Delivery times and costs depend on your location and the shipping method chosen at checkout.1.3 Shipping CostsShipping costs are calculated based on the delivery address and the size of your order. You can view the shipping cost before completing your purchase at checkout.1.4 Delivery TimesEstimated delivery times are provided at checkout. Please note that these are estimates and may vary due to factors such as weather conditions and postal delays.1.5 International ShippingCurrently, we only ship within Australia. We do not offer international shipping at this time.2. Refunds Policy2.1 Return EligibilityTo be eligible for a refund, items must be:Returned within 30 days of receipt.In their original condition and packaging.Unused and undamaged.2.2 Return ProcessTo initiate a return, please contact us via the contact form with your order number and the reason for the return. We will provide you with instructions on how to return your item.2.3 RefundsOnce we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account.2.4 ExchangesWe do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order.2.5 Non-Refundable ItemsCertain items, such as personalized or custom products, may not be eligible for refunds. This will be specified at the time of purchase.3. Contact UsIf you have any questions or need assistance with shipping or returns, please contact us at:Moments of Australia via contact form.
We strive to provide a seamless shopping experience and appreciate your business.